Predictive Dialer

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Product Details:

Connectivity Type IP based, VoIP, SIP support
Operating Temperature 0C to 50C (depends on server environment)
Mounting Type Installed on server/cloud (virtual deployment)
Model Predictive Dialer Pro V5.0
Size Customizable (User-based licensing)
Shelf Life Lifetime with regular updates (as per license agreement)
Interface Type Web-based GUI, REST API integration
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Product Description

Predictive Dialer Price And Quantity

Minimum Order Quantity 1 Piece

CRM Integration Compatible with major CRM platforms
User Licenses Provided Yes, scalable license options available
Network Compatibility Works on LAN/WAN/Cloud networks
Support 24/7 Technical Support available
Data Encryption 256-bit SSL encryption
Language Support Multi-lingual interface
Upgrade Policy Automatic free upgrades for subscribed users
System Requirements Windows/Linux server, minimum 4GB RAM, 100GB HDD
Compliance DNC, TCPA, GDPR Compliant
Call Recording Format MP3/WAV
Reporting Advanced reporting with export options

Predictive Dialer Product Specifications

Model Predictive Dialer Pro V5.0
Material Digital/Software
Coverage Area Global (Cloud-based and on-premises options)
Product Type Predictive Dialer Software
Connectivity Type IP based, VoIP, SIP support
Dimension (L*W*H) Software-based (Not Applicable)
Mounting Type Installed on server/cloud (virtual deployment)
Operating Temperature 0C to 50C (depends on server environment)
Range Operates remotely from any location via internet
Application Call Centers, Telemarketing, Customer Support
Frequency Supports 24x7 operation
Features Auto dialing, Call Routing, Live Call Monitoring, Real-time Analytics, Call Recording, Do Not Disturb Filtering, Multiple Campaign Management
Size Customizable (User-based licensing)
Power Supply Standard server or cloud platform
Battery Backup Not Applicable (Server/Cloud powered)
Capacity Supports unlimited users and concurrent calls (based on license)
Interface Type Web-based GUI, REST API integration
Shelf Life Lifetime with regular updates (as per license agreement)

CRM Integration Compatible with major CRM platforms
User Licenses Provided Yes, scalable license options available
Network Compatibility Works on LAN/WAN/Cloud networks
Support 24/7 Technical Support available
Data Encryption 256-bit SSL encryption
Language Support Multi-lingual interface
Upgrade Policy Automatic free upgrades for subscribed users
System Requirements Windows/Linux server, minimum 4GB RAM, 100GB HDD
Compliance DNC, TCPA, GDPR Compliant
Call Recording Format MP3/WAV
Reporting Advanced reporting with export options

Predictive Dialer Trade Information

Payment Terms Days after Acceptance (DA), Cash in Advance (CID)
Supply Ability 1 Piece Per Week
Delivery Time 1 Week
Main Export Market(s) Asia
Main Domestic Market All India

Product Description

A predictive dialer dials a list of telephone numbers and connects answered dials to people making calls, often referred to as agents. Predictive dialers use statistical algorithms to minimize the time that agents spend waiting between conversations while minimizing the occurrence of someone answering when no agent is available.

When dialing numbers one at a time, there are two sources of delay. First, only some fraction of dials are answered; for example, if 1 out of 3 dials is answered, a predictive dialer might dial 3 lines every time an agent becomes available. Second, even dials that are answered take some time before being picked up. If it typically takes 10 seconds for someone to pick up, and conversations typically last 90 seconds, a predictive dialer might start dialing at 80 seconds. A predictive dialer does so by discarding all tones and only passing "Hellos" from the lead to the agent, the total time can be as short as 3 seconds between calls, as opposed to nearly a minute if the agent dialed by hand. The 57-second difference is an extraordinary amount of time for a call center to consider.

Dialing one number at a time, only when an agent is available, typically keeps agents utilized for 40 minutes per hour (33% idle time). Predictive dialing can increase utilization to 57 minutes per hour (5% idle time)

Predictive dialers may be standalone hardware devices, cloud-based, or they may be integrated with software with call center or contact center platforms. A cloud-based predictive dialer provides the functionalities of a traditional predictive dialer without requiring installation on the local device and reduces the dependency on the hardware. The dialer can often also perform less aggressive dialing modes such as power, progressive, or preview dialing

Seamless CRM Integration

Predictive Dialer Pro V5.0 connects easily with leading CRM platforms, providing synchronized customer data and smooth workflow automation. This integration streamlines contact management, improves productivity, and empowers teams to deliver personalized service during outbound campaigns.

Global Coverage & Scalability

Operate from anywhere with cloud-based or on-premises deployment options. The system supports unlimited users and concurrent calls, adapting seamlessly to your organizations growth. Flexible, user-based licensing ensures businesses pay only for what they need while scaling effortlessly.

Robust Security & Compliance

Employ top-tier, 256-bit SSL encryption and advanced compliance features, including DNC, TCPA, and GDPR adherence. Call recordings are stored securely in MP3 or WAV format, and the system provides comprehensive, customizable reporting with export functions to maintain regulatory standards.

FAQs of Predictive Dialer:

Q: How do I integrate Predictive Dialer Pro V5.0 with my existing CRM system?

A: Predictive Dialer Pro V5.0 is compatible with major CRM platforms and connects via its REST API or web-based interface. Simply configure the settings according to your CRM providers guidelines and initiate the integration through your administration panel for seamless data synchronization.

Q: What are the system requirements for installing Predictive Dialer Pro V5.0?

A: To install Predictive Dialer Pro V5.0, you will need a Windows or Linux server with at least 4GB RAM and 100GB HDD. The software supports deployment on local servers, LAN/WAN, and cloud networks, offering flexible installation according to your infrastructure.

Q: When are updates and upgrades provided for the dialer software?

A: All subscribed users receive automatic, free upgrades as part of the lifetime update policy. These upgrades occur periodically and require no manual intervention, ensuring your system remains secure and up-to-date with the latest features.

Q: Where can Predictive Dialer Pro V5.0 be accessed and operated?

A: The dialer features a web-based GUI which enables users to access and manage campaigns remotely from any location with internet connectivity. It is designed for global operation and can be deployed either on-premises or in the cloud.

Q: What is the process for managing multiple calling campaigns and monitoring live calls?

A: Users can create and manage multiple campaigns using the intuitive interface. Real-time analytics, live call monitoring, and call recording features allow for active oversight and instant adjustments to campaign strategies via the dashboard.

Q: How does the dialer ensure call data and compliance security?

A: Predictive Dialer Pro V5.0 implements 256-bit SSL encryption for all data transmissions, stores call recordings in MP3 or WAV formats, and includes features to filter Do Not Disturb numbers as well as mechanisms to comply with DNC, TCPA, and GDPR standards.

Q: What are the key benefits of using Predictive Dialer Pro V5.0 for customer outreach?

A: This dialer maximizes productivity through auto-dialing, advanced reporting, and live call tracking. Organizations benefit from cost-effective scalability, reliable compliance, multi-lingual support, and 24/7 technical assistance, making it ideal for high-volume outbound operations.

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